Client Support — Klearlogic

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Emergency Use Only

SOS — One-Time Emergency Support

Use this for immediate, attended remote support sessions. No software install required. Click the link, share your screen, and we're in. Best for urgent situations when something is down right now.

Launch SOS Session →

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Managed Clients

Install Unattended Support

For Klearlogic managed clients — install the Splashtop background agent so we can access your machine for maintenance and support without you needing to be present. Follow the instructions on the install page.

Download Splashtop Installer →

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Helpdesk

Client Portal & Helpdesk

Submit a support ticket, track an open request, or browse your ticket history. Login with the credentials provided by Klearlogic. Use this for non-urgent issues so nothing falls through the cracks.

Open Client Portal →

How Remote Support Works

Step-by-step: SOS session

Not sure how to get started? Here's exactly what to expect during an emergency remote support session.

🖥️ On Windows

Call or email Klearlogic to let us know you're starting a session: support@klearlogic.com
Click the SOS link above — a small file will download automatically.
Open the downloaded file. Windows may ask for permission — click Yes or Run.
You'll see a 9-digit session code. Read it to us over the phone or paste it in email/chat.
We connect — you'll see our cursor moving on your screen. You can take back control at any time by moving your mouse.
When we're done, simply close the app. Nothing is permanently installed.

🍎 On Mac

Call or email Klearlogic first: support@klearlogic.com
Click the SOS link above. A .dmg file will download.
Open the .dmg and run the Splashtop SOS app inside.
macOS may show a security warning. Go to System Preferences → Privacy & Security and allow the app to run.
You may also need to grant Screen Recording and Accessibility permissions in Privacy settings.
Share your 9-digit code with us. We'll connect and you can watch everything we do.